FAQ

FAQ


Frequently Asked Questions 

Does ADD Batteries use cheaper cells to lower their costs?
Do Original Equipment Manufacturers (OEM) provide longer warranty periods?
My OEM equipment salesperson is telling me that buying your batteries will void my equipment warranty. Can they do that?

In recent years, we have seen sales people from numerous OEM equipment manufacturers make the claim that use of any battery but the OEMs will result in the OEM voiding the warranty on the equipment. Not only is this illegal under both US and European law, but in many instances is directly in opposition to the OEM's own policy. For instance, Motorola Symbol Technologies specifically addressed this issue in their Product Marketing Bulletin #1114 where they explicitly state:
“It is critical that you understand that a customer's warranty is not automatically voided simply because that customer purchased a third-party battery. We may not say or imply that. Also, you may not state that a third-party product will damage the unit, impair performance or cause safety concerns unless you have been advised by Symbol Legal that there is testing to validate the claim.
False claims regarding the quality, safety or performance of a competitive product can expose the Company to liability.”

Do my batteries need to be certified or listed by Underwriters Laboratories (UL)?

Recently, some OEMs have begun using the claim that batteries must be certified by UL as an artificial barrier to protect their battery sales.
There is no requirement to have UL Listings on battery packs and most OEMs do not do it. It is not because they are unconcerned with safety. Rather, it is unnecessary, costly, and time-consuming.
For instance, although Motorola has UL listings for some of their recent mobile computer batteries, virtually all of Motorola's respected two-way radio devices do not have UL listings.
For an OEM to suggest that their UL listings would be voided or that non-UL accessories are unsafe is simply untrue.

Some of your batteries (GTS Batteries) are UL listed - why haven't they listed all of them?

They chose to have select batteries listed by UL to demonstrate that their batteries meet or exceed the standards imposed by UL.
There is no requirement for UL listing of batteries, and there are other standards including United Nations DOT Testing and NEMA specifications that are more relevant to batteries.

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