Returns and Refunds

RETURNS AND REFUNDS


Returns and Refund Policy

Here at ADD Batteries, we take every care to ensure your products arrive in a satisfactory condition and to the specification of your order. 
If for any reason you are not completely satisfied with your purchase, email info@addbatteries.com or call 0118 9071491 within 7 days of receiving your order. 

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Returns

Please follow our return process as follows: 

  • Goods returned will not be accepted by ADD Batteries without a pre-approved Return Merchandise Authorisation (RMA) number. To obtain a RMA number, please contact ADD Batteries using the details listed below under “contact information”.
  • In the case of a defective product, please contact ADD Batteries and provide a full description of the fault. 
  • The RMA number must be clearly labeled on the exterior packaging of the returned merchandise, or returns may be refused. 
  • Ensure you wrap the package securely, as stated in “packaging” below.
  • You must return the item within 14 days of your purchase. 
  • Refunds will only be made once the returned products are received by ADD Batteries.
  • We cannot be responsible for return shipping damages on returning items. 
  • We will retain proof of refund for any future references. 

Packaging

  • Re-package the product(s) in their original boxes along with the dispatch note (or order acknowledgement) stating the reason for the return. 

Restocking Fee

  • Any products which have been ordered incorrectly by the customer will be subject to a 20% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.  

Contact Information

  • Email: info@addbatteries.com
  • Tel: (+44) 0118 9071491 
  • In placing an order with ADD Batteries by any means, you agree to the Terms and Conditions stated above. This returns policy does not affect your statutory rights.
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