Goods returned will not be accepted by ADD Batteries without a pre-approved Return Merchandise Authorisation (RMA) number. To obtain a RMA number, please contact ADD Batteries using the details listed below under “contact information”.
In the case of a defective product, please contact ADD Batteries and provide a full description of the fault.
The RMA number must be clearly labeled on the exterior packaging of the returned merchandise, or returns may be refused.
Ensure you wrap the package securely, as stated in “packaging” below.
You must return the item within 14 days of your purchase.
Refunds will only be made once the returned products are received by ADD Batteries.
We cannot be responsible for return shipping damages on returning items.
We will retain proof of refund for any future references.
Re-package the product(s) in their original boxes along with the dispatch note (or order acknowledgement) stating the reason for the return.
Any products which have been ordered incorrectly by the customer will be subject to a 20% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.